Getting Started: Tawk.to

To start, you’ll need to ensure you have the following plugins installed and active:

• Groundhogg (Free or Premium)
• Groundhogg Tawk.to Extension

Important: The Chat Started benchmark does not always trigger consistently as Tawk.to does not always send the users name and email for that event. For better funnel reliability, I recommend using the Chat Ended benchmark in funnels. Chat Ended will also trigger if the user fills out the Tawk.to form when you are offline.

When you are ready to start, your installed and active plugins should include the Groundhogg Tawk.to Extension:

Click Groundhogg, then Settings, then Tawk.to

Enter your WooNinja license key, then click Save Changes. Once the page has refreshed, click Activate License.

Open Tawk.to and log into your account. Choose Settings in the bottom left corner, then Webhooks. Click Create Webhook

Add the URL as displayed in the settings screen of your Groundhogg settings e.g. https://www.example.com/wp-json/groundhogg-tawkto/v1/webhook

Check all three boxes for the webhook options.

Click Save

For security, once created, copy and paste the signing key from Tawk.to:

to the appropriate setting in Groundhogg:

Check the box to enable verification and click Save Changes

That’s it, you are ready to create funnels!