How to connect WooCommerce to Intercom

Important

Our plugin supports two methods of connecting Intercom to WooCommerce (WordPress). You can choose between installing via the Intercom App Store or deploying your own application.

You must deploy your own application if you wish to use our Canvas Kit extension and display customer information inside the Intercom Inbox.

Own Application (Recommended & Required for Canvas Kit)

1. Log into Intercom and proceed to https://developers.intercom.com/ Click Your Apps in the top right hand corner.

2. If you have existing apps, they will appear; otherwise, your screen will be empty. Click New App

3. Enter a name for your app. This name will appear in your Intercom Inbox, so use a name which will reflect the functionality to you and your team, e.g. WooCommerce, etc. Choose the Workspace to install the app. Click Create App

4. Click Edit, and update your permissions. Do not enable OAuth. When finished, click Save

Your permissions should be the following:

And workspace permissions:

5. Hover over your access token and regenerate it if prompted. Then copy it to your clipboard, you will need it shortly.

6. If you wish to use Canvas Kit, and have your WooCommerce information in the Intercom Inbox, click Canvas Kit. Then For Teammates, and check the box which reads Add to conversation details

In the provided boxes, enter the same URL, replacing ‘example.com’ with your WordPress/WooCommerce URL e.g.

https://example.com/wp-json/wooninja-intercom/v1/canvas-kit

Click Save

7. Click Basic Information, and make a note of your Client Secret

8. Install the WordPress plugin, then open WooCommerce, click Settings, then Intercom Extension by WooNinja.

Enter your Access Token from Step 5.
Enter your Workspace ID

To find your Workspace ID, look at your URL when using Intercom. It should look like the following:

https://app.intercom.com/a/apps/abc12341/developer-hub

Using this example, your Workspace ID would be abc12341

9. If using, enter your Client Secret from Step 7 in the field Intercom Canvas Kit – Client Secret.

10. Click Save Changes

You are now ready to use the Intercom plugin for WooCommerce! If you have installed the Canvas Kit, it should appear in your sidebar.

If it does not appear, scroll down and check it is enabled.

Via App Store

Coming Soon